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Terms and Conditions

Returns and Refunds

  • All sales are considered final. Returns will only be accepted with a Return Goods Authorization (RGA) number, which can be obtained by logging into your account.
  • Unopened merchandise, where the seal has not been broken from the item's original package, may be exchanged or refunded.
  • Merchandise being returned for a refund will be subject to a 20% restocking fee. Please note that shipping costs are non-refundable. For items that were shipped for free, the cost of shipping will be deducted from the refund amount.
  • Opened merchandise can be returned for store credit, provided that all items are returned in their original packaging.

Non-Returnable Items

The following items are non-returnable:

  • Fabric
  • Thread
  • Stabilizer
  • Special order items
  • Notions
  • Software
  • Vacuum bags and filters